PROFESSIONAL OR NOT

Nowadays tourism has to face many problems, like economical crisis, fuel prices, air fares, weather conditions, social riots and more. The most part of those events are not under control of the tourism worker. However, there is a question that bothers to people more than any other one: employees who don’t work in a professional way. This appears to be a minor problem compared to others, but if you think that the only contact you’ll have with the company which provides you any service is through this inefficient employee, the matter become more important. You can see this kind of workers everywhere in tourism places and their behavior is really harmful for tourism industry. I’ve noticed this kind of people is found often in small family companies, like rural or snow houses and hotels. In some of these lodges, it’s usual they change your reservations depending on their needs, without any respect to the books they’ve made before. It happens sometimes that you book for two nights, you have the booking confirmed, and after the confirmation, you receive a call, trying to force you to book for one o two more extra nights without previous notice, and without any other reason than “because I’m the manager and if you don’t like it, I don’t care, that’s just the way it is”. Of course they have the right to establish the minimum amount of nights they want to book, but always in advance, not after the booking is confirmed. Worst of all, there is no effective way to complain about those abuses but to look for another place and don’t play the game with this kind of business men.